Photo by Scott David Gordon

Dear CSA Members,

I am very sorry to have to tell you that JBG's database crashed over the weekend. To make matters worse, the company we pay to backup our system also failed to properly backup our data.  What this means is that we do not have full access to all of our member contact info or their CSA schedules.  The good news is that there has not been a security breach of credit card info.  These transactions are handled by a third party.  We do not carry any credit card information and all the related information is secure with the third party company.

As we work to retrieve our customer data, I am asking for all CSA members to please lend us a hand.  Unfortunately, given the timing, all of today's (Tuesday) CSA deliveries and pickups have been postponed until next week.

For deliveries later in the week, it is very important that we get your information as soon as possible. I hate to have to ask as I know all of you lead busy lives, but we need to have your scheduling info in order to get your vegetables to you at the right place at the right time.

To make this as easy as possible for you, we have created a very short form that you can complete by clicking HERE that will give us the information we need to deliver your share of organic produce.

The good news is that we have fields full of beautiful vegetables ready to be harvested.  As far as failures go, I would readily take a technical one over losing crops.  However, please know that this database loss is serious and that our staff is working overtime to solve it quickly as possible.  We are also taking steps to ensure that this doesn't happen again by changing how we backup our data.

As we work to restore our database, we will temporarily be putting our box customization process on hold for the next two weeks.  Please accept my apologies for this delay.  I also give you my sincere thanks for your help as we work through this very unexpected problem.

-Brenton

If you have any questions or if you would prefer to give your information over the phone, please do call us in the office at 512-386-5273.